We operate a telephone and e-mail consultancy service, providing help on the Quality Mark, the Legal Aid contract and other aspects of the Community Legal Service.
The consultancy telephone number is 0845 241 2588
Our consultancy service is available to ASA members and subscribers and is open 1.00 pm - 4.00 pm, Monday to Friday.
We try to tailor our support as closely as possible to the needs of individual organisations. We answer enquiries at first contact wherever possible. If we need to carry out further research in order to answer your enquiry, we will tell you when we can get back to you and will contact you at that time even if a full response is not yet possible. If we need to send you written information, we will normally do so within five working days.
Alternatively, if you are an ASA member or subscriber you can email us at firstname.lastname@example.org with your enquiry. Please include a contact telephone number so that we can call you back to discuss the details of your enquiry. We aim to respond to e-mail enquiries within five working days.
For information on how to subscribe visit the Subscription page.