Outcomes of Advice

On this page you will find:

• information about work by our members on outcomes
• examples of outcomes tools developed by our members
• summaries of research into outcomes

The page also contains links to work published by ASA on outcomes.
 

Work by our members

Age Concern and Help the Aged London
Bridging the Gaps, Age Concern and Help the Aged London's research report on the outcomes ot its information and advice services.
Citizens Advice
National Homelessness Advice Service (NHAS)
Shelter
Youth Access
 

Work by ASA

Review of outcomes frameworks - ASA paper
(September 2009)
 
Measuring the outcomes of housing advice - Findings from the Southwark Law Centre pilot
(November 2008)
 
Measuring the outcomes of employment advice - Initial findings from the Islington Law Centre pilot
(February 2008)
 
A Practical Guide to Outcomes for Advice - written by Shanta Bhavnani, ASA's Policy Officer for Quality and Standards of Advice.
Printed copies of the booklet (ISBN 0-9537439-8-5) are available for
£5 (inc P & P) from ASA.
(November 2005)
 
Impact of Advice - a brief report
(June 2003)