Work by ASA
Review of outcomes frameworks - ASA paper
Measuring the outcomes of housing advice - Findings from the Southwark Law Centre pilot
Measuring the outcomes of employment advice - Initial findings from the Islington Law Centre pilot
A Practical Guide to Outcomes for Advice - written by Shanta Bhavnani, ASA's Policy Officer for Quality and Standards of Advice.
Printed copies of the booklet (ISBN 0-9537439-8-5) are available for
£5 (inc P & P) from ASA.
Impact of Advice - a brief report